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Online Banking Centre Manager (Outbound)

Kowloon Permanent HK$30,000 - HK$40,000 per month (HK$360,000 - HK$480,000 per year) View Job Description
As an Online Banking Centre Manager (Outbound Telephone), you will lead a team to manage outbound banking services while ensuring excellent customer satisfaction. This role requires expertise in the financial services industry and strong leadership abilities to drive performance.
  • Legal local bank
  • Good career path

About Our Client

Leading local bank, offering a stable environment and a professional setting for career growth. The company is committed to providing comprehensive banking solutions in HK.

Job Description

  • Managing and leading an outbound telephone banking team to meet sales and service targets.
  • Developing and implementing strategies to enhance customer engagement.
  • Monitoring team performance and providing coaching to improve productivity.
  • Ensuring compliance with regulatory requirements and company policies.
  • Providing solutions to address customer needs and concerns effectively.
  • Collaborating with internal departments to optimise banking operations.
  • Preparing performance reports and delivering presentations to senior management.
  • Identifying opportunities for process improvements and operational efficiency.

The Successful Applicant

  • A strong background in the financial services industry, particularly in banking and financial services.
  • Proven experience leading and managing a team in a professional setting.
  • Excellent communication and interpersonal skills to engage with clients and team members.
  • Solid understanding of outbound telephone banking operations and customer service best practices.
  • Knowledge of regulatory requirements within the financial services industry in HK.
  • A proactive and results-oriented mindset with problem-solving abilities.

What's on Offer

  • Competitive salary
  • Permanent role in a stable and reputable organisation.
  • Opportunities for career advancement in the financial services industry.
  • Located in HK, offering convenient access to the workplace.
Contact
June Kwong
Quote job ref
JN-012026-6912815
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Kowloon
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-012026-6912815

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.