Back to search

Incident Management Officer

Causeway Bay Temporary HK$35,000 - HK$41,500 per month (HK$420,000 - HK$498,000 per year) View Job Description
As an Incident Management Officer in the Technology & Telecoms industry, you will be responsible for overseeing and coordinating incident response processes to ensure minimal disruption to operations. This temporary position is based in Causeway Bay and requires strong organizational and problem-solving skills.
  • Opportunity to manage critical incidents in a high-impact project
  • Work with leading tools like Jira, ALM, and SMAX

About Our Client

Our client is part of the Technology & Telecoms industry and operates as a large organization with a focus on delivering innovative digital solutions. The company is committed to providing high-quality services and maintaining operational excellence.

Job Description

  • Monitor and manage Jira incident queues for timely resolution
  • Act as the escalation point for critical incidents and liaise with managers
  • Provide real-time updates during major incidents and prepare post-incident reports
  • Maintain accurate incident logs and dashboards for performance tracking
  • Analyse trends and recurring issues to recommend preventive measures
  • Support audits and compliance activities related to incident management
  • Participate in triage meetings and contribute to service improvement initiatives

The Successful Applicant

  • Bachelor's degree in IT, Business, or related discipline
  • Minimum 3 years' experience in incident management or IT operations
  • Hands-on experience with Jira, Micro Focus ALM, and SMAX tools
  • Strong Excel skills for reporting and data interpretation
  • Excellent analytical, problem-solving, and stakeholder management abilities
  • Ability to work under pressure and manage multiple priorities
  • Proficient in English and Chinese (Cantonese and Putonghua)

What's on Offer

  • Competitive salary and benefits package
  • Opportunity to work in a leading Technology & Telecoms organization.
  • Temporary role offering valuable professional experience in incident management.
  • Collaborative and supportive work environment in Causeway Bay.



If you are ready to take on this exciting opportunity as an Incident Management Officer, apply now to join a respected and established organization in the Technology & Telecoms industry.

Contact
Michael Loe
Quote job ref
JN-012026-6915987
Phone number
+85225306127

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Financial Services
Location
Causeway Bay
Job Type:
Temporary
Consultant name
Michael Loe
Consultant phone
+85225306127
Job Reference
JN-012026-6915987

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.