Back to search

Customer Service Officer - Top FI Firm

Kowloon Permanent HK$22,000 - HK$23,500 per month (HK$264,000 - HK$282,000 per year) View Job Description
Our client is one of the top FI firms and they are looking for a Customer Service Officer to join the contact centre team to handle inbound and outbound calls for the members and employers for a range of pension scheme related enquiries, complains, administration/ general enquires. The candidate should have at least 1+ year of working experience in customer service/ call centre within FI/ banking industry, preferably with knowledge in ORSO/ MPF.
  • International and dynamic working environment
  • Competitive packages and benefits

About Our Client

Our client is one of the global leading financial institutions that provides pension and market services solutions. They are looking for a Customer Service Officer to join the contact centre team to handle inbound and outbound calls/ emails for the members and employers for a range of pension scheme related enquiries, complains, administration or general enquires. The team aims to meet and exceed the expectations for Customer Service with accurate, appropriate and timely responses.

Job Description

  • Responsible for providing excellent customer service via inbound and outbound calls/ emails as first point of contact for its members and employers for a range of pension scheme related enquiries/ complains/ administration/ general enquires
  • Provide efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution
  • Demonstrate subject matter expertise on pensions schemes/processes/procedure in ORSO/ MPF
  • Engage in team meetings to discuss and share ideas and celebrate achievement of team goals
  • Work with supervisor to improve personal capability, and increase skills via delegated responsibilities/projects

The Successful Applicant

  • Higher Diploma/ Bachelor's degree in relevant discipline
  • At least 1-2 years of working experience in customer service/ call centre service/ complain calls within FI/ banking industry
  • Strong knowledge in pension funds (ORSO/ MPF)
  • Strong customer service skills with a member experience focus
  • Ability to work under pressure and maintain set target levels
  • Highly proficient in MS Office
  • Strong interpersonal skills and strong communication skills in Cantonese and English

What's on Offer

  • International and dynamic working environment
  • Challenging and stimulating job tasks
  • Competitive packages and benefits
  • Medical benefits
  • 18 days AL
Contact
Esther Liu
Quote job ref
JN-092025-6825264
Phone number
+852 3602 2485

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Kowloon
Job Type:
Permanent
Consultant name
Esther Liu
Consultant phone
+852 3602 2485
Job Reference
JN-092025-6825264

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.