Head of Client Services & RFP, Alternative Assets, APAC

1. Client Service Management - Institutional, Family Office & Wealth Management

• Oversee end‑to‑end client servicing for all institutional clients, family offices, and Asia wealth management partners.
• Ensure timely, accurate, and high‑quality delivery of client onboarding, reporting, due diligence, operational queries, and ongoing account support.
• Partner with investment, operations, legal, compliance, and distribution teams to address client requirements and enhance service delivery.
• Maintain a deep understanding of client mandates, investment strategies, operational preferences, and regulatory considerations.

2. Leadership of Asia Client Services Team

• Lead, mentor, and develop the Asia regional client services team, promoting a high‑performance culture and operational excellence.
• Act as the primary escalation point for complex or sensitive client issues, ensuring prompt and effective resolution.
• Standardize service procedures, introduce best practices, and drive continuous process improvements across the region.
• Oversee resource allocation, workflow management, and service KPIs to ensure optimal team efficiency.

3. Relationship Management & Business Support

• Maintain strong, consultative relationships with institutional clients and wealth management partners across Asia.
• Collaborate closely with sales and distribution teams to support business growth, providing client insights and service expertise.
• Facilitate the distribution and servicing of commingled funds-including traditional long‑only strategies and alternative asset classes (hedge funds, private markets, multi‑asset solutions).
• Manage client review meetings, service-level discussions, and operational due diligence engagements.