Save Job Back to Search Job Description Summary Similar JobsInternational and dynamic working environmentCompetitive packages and benefitsAbout Our ClientOur client is one of the global leading financial institutions that provides pension and market services solutions. They are looking for a Client Service Manager to handle client relationship management and strategically enhance overall customer experience to meet service requirements and maximize revenue potential. Their clients include the world's largest corporations, pension funds and financial institutions and they leverage their expertise and advanced digital platforms to ensure a seamless user experience and superior outcomes. The role plays a major role in meeting client objectives and enhancing the overall customer experience for the group.Job DescriptionResponsible for delivering premium client services to the clients to meet service requirements and maximize revenue potentialStrategically enhance overall customer experience by improving communication development processes and offering customizable service solutionsManage client expectations, negotiate service level agreements, account planning, cross selling and strategic initiativesAct as first point of contact on all client related matters; build and maintain strong working relationships with client contactsHandle client complaints and relevant client reportingsIdentify revenue and service opportunities for new and existing clientsAssist in project management and support per requestedThe Successful ApplicantBachelor's degree with major in business administration, consulting or relevant disciplineAt least 10+ years of working experience in client servicing/ relationship management/ stakeholder management with strong pension fund knowledge (ORSO/ MPF) within insurance/ FI industryExperience in complaint handling/ call centre/ client reportings preferredStrong interpersonal, communication, relationship management and presentations skillsStrong client consultation and stakeholder management skillsOutstanding facilitation, negotiation, influencing skillsWhat's on OfferInternational and dynamic working environmentChallenging and stimulating job tasksCompetitive packages and benefitsMedical benefits18 days ALContactEsther LiuQuote job refJN-102025-6867865Phone number+852 3602 2485Job summaryFunctionBanking & Financial ServicesSpecialisationInsuranceWhat is your area of specialisation?Financial ServicesLocationKowloonJob Type:PermanentConsultant nameEsther LiuConsultant phone+852 3602 2485Job ReferenceJN-102025-6867865
