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Client Service Manager - Top FI Firm

Kowloon Permanent HK$48,000 - HK$51,000 per month (HK$576,000 - HK$612,000 per year) View Job Description
Our client is one of the top FI firms that provides pension funds services. They are looking for a Client Service Manager to handle client relationship management and enhance overall customer experience to meet service requirements. The candidate should have 10+ years of working experience in client servicing/ relationship management/ account management preferrably with pension fund knowledge (ORSO/ MPF) within insurance/ FI industry.
  • International and dynamic working environment
  • Competitive packages and benefits

About Our Client

Our client is one of the global leading financial institutions that provides pension and market services solutions. They are looking for a Client Service Manager to handle client relationship management and strategically enhance overall customer experience to meet service requirements and maximize revenue potential. Their clients include the world's largest corporations, pension funds and financial institutions and they leverage their expertise and advanced digital platforms to ensure a seamless user experience and superior outcomes. The role plays a major role in meeting client objectives and enhancing the overall customer experience for the group.

Job Description

  • Responsible for delivering premium client services to the clients to meet service requirements and maximize revenue potential
  • Strategically enhance overall customer experience by improving communication development processes and offering customizable service solutions
  • Manage client expectations, negotiate service level agreements, account planning, cross selling and strategic initiatives
  • Act as first point of contact on all client related matters; build and maintain strong working relationships with client contacts
  • Handle client complaints and relevant client reportings
  • Identify revenue and service opportunities for new and existing clients
  • Assist in project management and support per requested

The Successful Applicant

  • Bachelor's degree with major in business administration, consulting or relevant discipline
  • At least 10+ years of working experience in client servicing/ relationship management/ stakeholder management with strong pension fund knowledge (ORSO/ MPF) within insurance/ FI industry
  • Experience in complaint handling/ call centre/ client reportings preferred
  • Strong interpersonal, communication, relationship management and presentations skills
  • Strong client consultation and stakeholder management skills
  • Outstanding facilitation, negotiation, influencing skills



What's on Offer

  • International and dynamic working environment
  • Challenging and stimulating job tasks
  • Competitive packages and benefits
  • Medical benefits
  • 18 days AL
Contact
Esther Liu
Quote job ref
JN-102025-6867865
Phone number
+852 3602 2485

Job summary

Function
Banking & Financial Services
Specialisation
Insurance
What is your area of specialisation?
Financial Services
Location
Kowloon
Job Type:
Permanent
Consultant name
Esther Liu
Consultant phone
+852 3602 2485
Job Reference
JN-102025-6867865

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.