Save Job Back to Search Job Description Summary Similar JobsCustomer Relationship ManagementWelcome life Sciences/ Pharmaceutical/ Medical Devices backgroundAbout Our ClientThe Senior/ Commercial Excellence Executive will play a key role in driving sales performance and supporting strategic initiatives within life science/ pharmaceutical sector. This position is based in Hong Kong and requires a proactive approach to optimise sales processes and achieve business objectives.Job DescriptionOversee the CRM platform for Hong Kong, serving as the primary contact with system vendors to troubleshoot issues and improve functionality.Maintain and update CRM content, including promotional assets, product changes (launches and discontinuations), and ensure data integrity.Execute Multi-Channel Engagement strategies by securing HCP consent, collaborating with Marketing on digital materials, and managing outreach channels such as email campaigns, webinars, SMS, and video detailing.Prepare and present monthly performance reports, including dashboards and productivity metrics, for business reviews.Work closely with Sales and Marketing to design and implement segmentation and targeting plans aligned with market trends and business goals.Continuously refine targeting models to enhance field force efficiency and customer engagement.Align training programs with the EPD Training Academy and commercial team requirements in partnership with the Commercial Excellence Manager.Assist the Head of Commercial Excellence and Country Manager with key commercial projects.Provide cross-border support for Singapore and Taiwan markets when required.The Successful ApplicantBachelor's degree in Life Sciences, Business Management, or a related discipline.Minimum of 3 years' experience in CRM administration or a marketing/sales specialist role.Strong analytical skills with proficiency in database management and data interpretation.Excellent organizational and project management abilities with a structured approach.Collaborative team player with strong interpersonal skills.Highly motivated, results-driven, and able to work under pressure to meet tight deadlines.Exceptional communication skills in English, both written and spoken.Advanced proficiency in Microsoft Office, particularly Excel.What's on OfferPerformance-based bonus structure.Opportunities for professional growth and career advancement.ContactSmania WuQuote job refJN-122025-6894670Phone number+852 2848 4702Job summaryFunctionMarketingSpecialisationMarketing CommunicationsWhat is your area of specialisation?Healthcare / PharmaceuticalLocationHong KongJob Type:PermanentConsultant nameSmania WuConsultant phone+852 2848 4702Job ReferenceJN-122025-6894670
