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Client Onboarding Manager (E-commerce Logistics)

Hong Kong Permanent View Job Description
Responsible for managing the end‑to‑end onboarding of new clients across emerging markets. You will coordinate systems, operations, commercial teams, and local partners to ensure every customer is effectively integrated into the organization's service and technology ecosystem. The position plays a key part in establishing operational readiness and ensuring smooth go‑lives for new client accounts.
  • Perfect match to cross‑border expansion duties.
  • Strong fit for new‑origin launch work.

About Our Client

A fast‑growing international e‑commerce logistics provider specialising in cross‑border parcel delivery, market development, global expansion projects. The company operates across Global, supporting merchants, platforms and partners with scalable cross‑border solutions, digital tools, customs capabilities and international delivery networks. With expansion at the core of its global strategy, the company is building new origins, new routes and new delivery capabilities to strengthen its footprint across APAC and beyond.

Job Description

Client Onboarding & Integration

  • Own the full onboarding journey for new clients, ensuring requirements are captured and translated into system updates or workflow adjustments.
  • Manage interactions between clients, internal stakeholders, and local market teams to maintain clarity, timelines, and smooth project execution.
  • Align operational and system processes to ensure both sides of the platform connect seamlessly for new market activation.



Process Development & Operational Readiness

  • Build and refine onboarding procedures across finance, customer service, IT, and operations to support new clients efficiently.
  • Evaluate onboarding feasibility for new regional markets by reviewing operational needs, potential risks, and resource availability.
  • Support the rollout of new service solutions by ensuring onboarding requirements are captured during early development discussions.



Stakeholder Coordination & Relationship Management

  • Partner with local teams, associations, and technical contributors to ensure all onboarding activities are clearly aligned.
  • Represent the organization at external events and industry sessions to support client-facing initiatives and strengthen market presence.



Governance & Implementation Control

  • Participate in readiness approvals, decision checkpoints, and onboarding-related planning cycles to ensure smooth market deployment.
  • Ensure commercial structures, such as pricing policies, are aligned and communicated effectively across markets.

The Successful Applicant

  • Bachelor's degree in Business Administration or related discipline.
  • 3-5 years' experience in project management, customer onboarding, or solution deployment within an international environment.
  • Strong ownership mindset with the ability to build workflows from the ground up.
  • Excellent communication, stakeholder management, and cross‑cultural collaboration skills.
  • Fluent in English; Cantonese / Mandarin is a PLUS



What's on Offer

  • 5-day work
  • Flexiable working hours
  • Bank Holiday
  • Birthday Leave
  • Double Pay
  • Discretionary Bonus
  • Medical / Life Insurance
  • Mobile phone benefit
Contact
Francoise Kwan
Quote job ref
JN-012026-6933872
Phone number
+85225306125

Job summary

Function
Procurement & Supply Chain
Specialisation
Logistics
What is your area of specialisation?
Transport & Distribution
Location
Hong Kong
Job Type:
Permanent
Consultant name
Francoise Kwan
Consultant phone
+85225306125
Job Reference
JN-012026-6933872

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.