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Support Specialist 30-38k

Tung Chung Temporary HK$30,000 - HK$38,000 per month (HK$360,000 - HK$456,000 per year) View Job Description
The Support Specialist role in the Technology & Telecoms industry is ideal for a detail-oriented professional with a strong technical background. This temporary position in Airport (Tung Chung) offers an exciting opportunity to provide essential support within the technology department.
  • No shift work, enjoy stable office hours.
  • Hands-on IT support with vendor management exposure.

About Our Client

Our client is a large organization in the Technology & Telecoms industry, known for its innovative solutions and cutting-edge technologies. The company is committed to delivering exceptional service and fostering growth within its team.

Job Description

  • Provide first-line technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues to ensure minimal downtime.
  • Manage vendor relationships by coordinating with external suppliers for procurement, repairs, and service level agreements (SLAs), including evaluating vendor performance and negotiating basic terms.
  • Document support incidents, resolutions, and user queries in the IT ticketing system to maintain accurate records and facilitate knowledge sharing.
  • Participate in on-call standby rotations for after-hours support emergencies, responding to critical issues within defined response times (no shift or roster work required).
  • Collaborate with other IT team members to escalate complex issues and contribute to process improvements.

The Successful Applicant

  • Higher Diploma in Information Technology, Computer Science, or a related discipline.
  • At least 3 years of hands-on experience in IT support or helpdesk roles, with demonstrated familiarity in vendor management (e.g., handling supplier communications and basic contract oversight).
  • Good understanding of application support, including troubleshooting and maintenance of business applications.
  • Proven ability to learn quickly and adapt to new technologies and processes.
  • Strong problem-solving skills and ability to work under pressure during standby support periods.
  • Excellent communication skills in Cantonese; proficiency in English is an advantage for user interactions.
  • Ability to work independently and as part of a team in a fast-paced environment.

What's on Offer

  • Competitive monthly salary and benefits package.
  • Work in a large organization within the Technology & Telecoms industry.



This is an excellent opportunity for a motivated individual to thrive in a supportive and innovative environment. Apply today to take the next step in your career as a Support Specialist!

Contact
Lewis Liu
Quote job ref
JN-122025-6903742
Phone number
+85225306126

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Tung Chung
Job Type:
Temporary
Consultant name
Lewis Liu
Consultant phone
+85225306126
Job Reference
JN-122025-6903742

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.